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Terms & Conditions of Sale

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis

  1. Basis of Contract
  • These Terms and Conditions apply to all quotations, orders and contracts for the sale of goods supplied by GCL Products Ltd (“the Company”).
  • By placing an order, the customer (“the Buyer”) agrees to be bound by these Terms and Conditions to the exclusion of all other terms unless expressly agreed in writing by the Company.
  • A contract shall only be formed when the Company confirms acceptance of the order or dispatches the goods.
  1. Quotations and Pricing
  • Quotations are valid for 30 days unless otherwise stated.
  • Prices are exclusive of VAT, carriage and other charges unless expressly stated.
  • The Company reserves the right to amend prices prior to order acceptance.
  1. Payment Terms
  • Payment shall be made in accordance with the terms stated on the Company’s invoice or credit agreement.
  • The Company reserves the right to charge interest on overdue amounts at 4% above the Bank of England base rate.
  • The Company may suspend supply where payment terms are not met.
  1. Delivery
  • Delivery dates and times are estimates only and time shall not be of the essence.
  • The Company shall not be liable for delays caused by transport issues, weather, supplier delays or circumstances beyond its reasonable control.
  • Delivery will normally be made to the nearest accessible point for the delivery vehicle.
  • The Buyer is responsible for ensuring safe and suitable site access.
  • The Company shall not be liable for losses arising from delivery delays including project delays, labour costs, contractor downtime or loss of profit.
  • Risk passes to the buyer once the goods are loaded for transport at the sellers premises. Arrangement of delivery does not effect this term.
  1. Inspection of Goods
  • The Buyer must inspect all goods immediately upon delivery and before any use or installation.
  • The Buyer must verify that the goods match the order confirmation including product type, quantity, size or grade, colour or finish and packaging identification.
  • Any shortages, damage, incorrect goods or discrepancies must be notified to the Company in writing within 5 working days of delivery.
  • Notification must include the order reference, description of the issue and photographic evidence where applicable.
  • If the Buyer fails to notify the Company within this period, the goods shall be deemed accepted.
  1. Use or Installation of Goods
  • The Buyer must not use, install, mix, process, cut or incorporate goods into works until they have been inspected and confirmed to be correct.
  • Any use, installation, mixing, processing or incorporation of goods into a project shall constitute full acceptance of the goods by the Buyer.
  • Once goods have been used or installed, the Company shall have no liability for claims relating to shortages, incorrect goods or defects that were reasonably identifiable prior to installation.
  • The Company shall not be responsible for costs associated with removal of installed materials, reinstatement works, labour or installation costs, plant or equipment or project delays.

6A. Pre-Installation Verification

  • Prior to installation or use, the Buyer or installer must verify that the goods supplied correspond with the order confirmation and are suitable for the intended application.
  • This includes checking product type, specification, colour, batch identification and quantities.
  • The Company shall not be liable for claims relating to discrepancies that could reasonably have been identified prior to installation

6B. Sample or Batch Approval

  • Where goods are supplied in batches, colours or blends, the Buyer or installer must confirm suitability prior to full installation.
  • Once installation proceeds beyond a reasonable test or sample area, the Buyer shall be deemed to have accepted the goods.
  • The Company shall have no liability for claims relating to appearance, colour or blend variation once installation has progressed beyond an initial sample area.

6C. Site and Application Responsibility

The Buyer or installer is responsible for ensuring that site conditions, substrates, preparation and environmental conditions are suitable for the intended use of the goods.

  • The Company does not supervise installation and accepts no responsibility for workmanship or site preparation.
  • Technical advice provided by the Company is given in good faith but without liability.
  1. Contractor and Professional Responsibility
  • The Buyer acknowledges that goods are often used by professional contractors and installers.
  • It is the responsibility of the Buyer or installer to ensure the correct materials have been supplied and are suitable for the intended application prior to installation.
  • The Company accepts no responsibility for installation methods, workmanship or site conditions.
  1. Product Characteristics
  • Many products supplied by the Company consist of natural materials or manufactured items subject to production tolerances.
  • Variations in colour, texture, grading or finish may occur and shall not constitute defects.
  1. Limited Remedy
  • If the Company accepts that goods supplied are defective or incorrect and have not been used or installed, the Company may replace the goods or issue a credit or refund for the value of the goods.
  • This remedy constitutes the Buyer’s sole and exclusive remedy.
  1. Limitation of Liability
  • The Company’s total liability shall be limited to the invoice value of the goods supplied.
  • The Company shall not be liable for loss of profit, loss of contract, business interruption, project delays, labour costs, removal or replacement costs or any consequential or indirect losses.
  1. Retention of Title
  • Ownership of the goods shall remain with the Company until full payment has been received.
  • Until ownership passes, the Buyer shall store the goods separately and clearly identify them as the property of the Company.
  • The Company reserves the right to enter premises to recover goods where payment remains outstanding.
  1. Force Majeure
  • The Company shall not be liable for failure or delay in performance due to circumstances beyond its reasonable control including extreme weather, transport disruption, supply shortages, strikes or government action.
  1. Governing Law
  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.